Terms of Service

3.1 Account Creation

To use the Platform, you must create an account by providing accurate, complete, and current information. You must maintain and update your account information to keep it accurate.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying Kind Robots of any unauthorized use of your account

3.3 Age Requirement

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to create an account and use the Platform.

3.4 Organization Accounts

The individual who creates an Organization account is the initial administrator. Administrators may invite additional Users and assign roles. The Customer is responsible for the actions of all Users within their Organization.

4.1 Subscription Plans

The Platform offers the following subscription tiers:

Current pricing details are available at kindrobots.ai/pricing.

4.2 Billing

Subscriptions are billed in advance on a monthly basis through Stripe. By subscribing, you authorize Kind Robots to charge your designated payment method for the applicable fees.

4.3 Taxes

All fees are exclusive of taxes. You are responsible for any applicable taxes, duties, or levies imposed by taxing authorities.

4.4 Price Changes

Kind Robots may modify subscription prices with at least thirty (30) days' prior written notice. Price changes take effect at the start of your next billing cycle following the notice period.

4.5 LLM Provider Costs (BYOK)

Under the BYOK model, you are solely responsible for:

• Obtaining and maintaining your own API keys with third-party LLM providers
• All costs, fees, and charges incurred with LLM providers
• Compliance with each LLM provider's terms of service and usage policies

Kind Robots does not charge for, pass through, or otherwise manage LLM provider costs.

5.1 API Key Management

Customers are responsible for:

• Securing their LLM provider API keys
• Configuring appropriate usage limits with their LLM providers
• Rotating keys as needed for security purposes
• Revoking keys that may have been compromised

5.2 Provider Selection

Customers choose which LLM provider(s) to use with their Agents. Kind Robots supports multiple providers (including OpenAI, Anthropic, Google, and custom providers) but does not endorse, recommend, or guarantee any specific provider.

5.3 Provider Terms

Customers are solely responsible for understanding and complying with the terms of service, acceptable use policies, and data processing practices of their chosen LLM providers.

6.1 Customer Property

The Customer retains all rights, title, and interest in:

• Data uploaded to or generated through the Platform
• Agent configurations, Manifests, and custom content
• Branding and design customizations applied to widgets
• Outputs generated by Agents (subject to any applicable LLM provider terms)

6.2 Kind Robots Property

Kind Robots retains all rights, title, and interest in:

• The Platform, including all software, tools, infrastructure, and documentation
• Kind Robots trademarks, logos, and branding
• Aggregated, anonymized usage statistics and analytics that do not identify any individual Customer or User
• Improvements to the Platform derived from general usage patterns

6.3 License to Customer

Kind Robots grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during the subscription term, solely for the Customer's internal business purposes.

6.4 License to Kind Robots

The Customer grants Kind Robots a limited license to host, process, and display Customer content solely as necessary to provide the Services.

6.5 Feedback

If you provide Kind Robots with suggestions, ideas, or feedback regarding the Platform, Kind Robots may use such feedback without obligation or compensation to you.

7.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." KIND ROBOTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2 Third-Party Services

KIND ROBOTS DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, ACCURACY, RELIABILITY, OR PERFORMANCE OF ANY THIRD-PARTY LLM PROVIDER OR OTHER THIRD-PARTY SERVICE. THE CUSTOMER ASSUMES ALL RISK ASSOCIATED WITH THE USE OF THIRD-PARTY SERVICES ACCESSED THROUGH THE PLATFORM, INCLUDING LLM PROVIDERS CONFIGURED UNDER THE BYOK MODEL.

7.3 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KIND ROBOTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF THE PLATFORM.

KIND ROBOTS' TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER TO KIND ROBOTS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7.4 Essential Purpose

THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

8.1 Customer Indemnification

The Customer agrees to indemnify, defend, and hold harmless Kind Robots LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to:

• The Customer's use of the Platform
• The Customer's violation of these Terms
• The Customer's violation of any applicable law or regulation
• Content created, transmitted, or distributed by the Customer's Agents
• The Customer's use of third-party LLM providers under the BYOK model
• Any claim by a third party related to the Customer's Agents or their outputs

8.2 Procedure

Kind Robots will promptly notify the Customer of any claim subject to indemnification and provide reasonable cooperation in the defense of such claim.

9.1 Customer Termination

Customers may cancel their subscription at any time through the Platform's billing portal. Cancellation takes effect at the end of the current billing period. See our Refund & Cancellation Policy for details.

9.2 Kind Robots Termination

Kind Robots may suspend or terminate your access to the Platform:

• Immediately, for violation of these Terms or the Acceptable Use Policy
• Immediately, for non-payment after a fifteen (15) day grace period
• With thirty (30) days' notice, for any other reason

9.3 Effect of Termination

Upon termination:

• Your right to access the Platform ceases immediately (or at the end of the billing period for Customer-initiated cancellations)
• Kind Robots will retain your data for thirty (30) days to allow for export
• After the retention period, your data will be permanently deleted
• Any outstanding fees become immediately due and payable

9.4 Survival

Sections regarding intellectual property, limitation of liability, indemnification, governing law, and any accrued obligations survive termination.

11.1 Informal Resolution

Before initiating any formal proceeding, the parties agree to attempt to resolve disputes informally by contacting legal@kindrobots.ai for a period of thirty (30) days.

11.2 Arbitration

If informal resolution is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, conducted in the State of Indiana.

11.3 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

11.4 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

13.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, and any applicable Service Level Agreement or Data Processing Agreement, constitute the entire agreement between you and Kind Robots regarding the Platform.

13.2 Severability

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

13.3 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign or transfer your rights under these Terms without Kind Robots' prior written consent. Kind Robots may assign these Terms without restriction.

13.5 Force Majeure

Kind Robots shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, Internet disruptions, or third-party service outages.

13.6 Notices

Notices to Kind Robots should be sent to legal@kindrobots.ai. Notices to Customers will be sent to the email address on file.