Acceptable Use Policy

3.1 Illegal Activities

• Conducting or facilitating any activity that violates applicable local, state, national, or international law
• Processing or storing data in violation of data protection regulations (GDPR, CCPA, etc.)
• Money laundering, terrorist financing, or sanctions evasion
• Distribution of illegal goods or services

3.2 Harmful Content and Behavior

• Generating, distributing, or facilitating harassment, threats, or intimidation
• Creating or distributing content that promotes violence, self-harm, or discrimination
• Producing sexually explicit content involving minors
• Distributing malware, viruses, ransomware, or other harmful software
• Sending unsolicited bulk messages (spam) through Agents

3.3 Deception and Fraud

• Impersonating Kind Robots, other companies, or individuals
• Phishing, social engineering, or credential harvesting through Agents
• Creating deepfakes or misleading synthetic media without clear disclosure
• Conducting fraudulent transactions or financial schemes

3.4 Unauthorized Access

• Attempting to gain unauthorized access to the Platform, other accounts, or connected systems
• Reverse engineering, decompiling, or disassembling the Platform
• Interfering with or disrupting the Platform's infrastructure or other users' access
• Circumventing rate limits, access controls, or security measures
• Scraping Platform data or content without authorization

3.5 Intellectual Property Violations

• Infringing on the intellectual property rights of others
• Using the Platform to generate content that violates copyright, trademark, or patent rights
• Circumventing digital rights management or content protection measures

4.1 Deceptive AI Use

• Deploying Agents that impersonate humans without clear disclosure to end-users that they are interacting with an AI
• Representing AI-generated outputs as human-created without disclosure
• Using Agents to deceive users into believing they are communicating with a specific individual

4.2 Harmful AI Outputs

• Configuring Agents to generate content that promotes illegal activities
• Using Agents to produce medical, legal, or financial advice presented as professional counsel without appropriate disclaimers
• Creating Agents designed to manipulate, exploit, or psychologically harm users

4.3 Safety Guardrail Circumvention

• Attempting to bypass, disable, or circumvent safety measures built into the Platform or LLM providers
• Using prompt injection techniques to override Agent safety configurations
• Configuring Agents to ignore or override ethical guidelines or safety constraints

4.4 Surveillance and Profiling

• Using Agents for unauthorized surveillance of individuals
• Building psychological profiles of end-users without their informed consent
• Collecting sensitive personal information through Agent interactions without proper legal basis and disclosure

4.5 Autonomous Decision-Making

• Using Agents to make consequential automated decisions about individuals (employment, credit, housing, insurance) without human oversight and appropriate legal compliance
• Deploying Agents in safety-critical systems (medical devices, autonomous vehicles, critical infrastructure) without appropriate safeguards and regulatory compliance

6.1 Platform Limits

Each subscription tier includes defined resource limits (API endpoints, admin seats, etc.). Customers must operate within their tier's limits.

6.2 Fair Use

Even within tier limits, Customers must not:

• Generate artificially inflated usage to degrade Platform performance
• Consume disproportionate resources that affect other Customers
• Use automated tools to stress-test the Platform without prior written authorization

6.3 Rate Limits

The Platform enforces rate limits on API requests. Attempts to circumvent or abuse rate limits constitute a violation of this AUP.

7.1 Warning

For first-time or minor violations, we may issue a written warning describing the violation and required corrective action.

7.2 Suspension

For repeated or serious violations, we may temporarily suspend access to the Platform or specific features. During suspension:

• Agents will be disabled
• API access will be revoked
• Data will be preserved for the duration of the suspension

7.3 Termination

For severe or willful violations, we may permanently terminate the Customer's account. Upon termination for AUP violations:

• Access to the Platform ceases immediately
• Data is retained for 30 days per our data retention policy, then permanently deleted
• No refund will be issued for the remaining subscription period

7.4 Reporting to Authorities

We reserve the right to report illegal activity to appropriate law enforcement authorities.

7.5 Escalation Path

Violations are assessed based on severity, intent, and impact:

1. Low severity (unintentional, limited impact): Warning + corrective guidance
2. Medium severity (negligent, moderate impact): Temporary suspension + required remediation
3. High severity (intentional or severe impact): Immediate termination